The Problems and Challenges in Utilities
The utilities industry has undergone a massive digital transformation over recent years – with the volume, velocity and variety of data it handles effectively exploding in size.
At the same time, customers now have the choice of more providers than ever before, and the vertically integrated entities that once dominated the industry have been broken up and are now operating as independent businesses. What’s more, the processes that underpin the industry rely on complex procedures that span multiple entities.
That’s where our Utilities AI solutions can help.
When it comes to the utilities industry, processes such as the collection and sharing of meter data, customer transfers, network billing and market settlements are all well understood and follow specific rules. This makes them great candidates for AI-powered solutions.
How Utilities AI solutions can help
The right AI solution can relieve your staff from executing repetitive tasks so they can focus more on handling exceptions and providing better customer service.
As an example, instead of manually copying data from a form when a customer is moving between retailers, this process can be automatically streamlined with AI technology.
Likewise, a back-office process such as settlement can be executed by AI solutions to allow your staff to focus on anomalies that may arise, rather than the vast majority of error-free transactions that pass through.
Why choose CiGen for Utilities AI?
CiGen has extensive experience working with providers in the utilities sector.
In one case, we were able to use AI solutions to automate 85% of the process required to execute gas meter moves. ROI on the project was achieved in just seven months, and the process now runs 30% faster than before – with 100% data accuracy. Not only has this improved customer service but it’s also allowed the company to meet tightening regulatory obligations.
You too can achieve these results by utilising the power of our AI-driven solutions and technology.
