RPA performance metrics are necessary to make a convincing case for automating business processes because it provides a crystal clear quantitative demonstration of its financial, business and operational impact on the company.
Robotic process automation (RPA) and artificial intelligence (AI) are the two facets of digitisation in the world of business. They both make a significant contribution to improving business processes by rendering them more efficient, and both are integrated by intelligent automation.
A choice between attended and unattended RPA robots can be made based on the time perspective, and on particular contextual features that can act as decision constraints. Attended RPA robots for short term efficiency, and unattended RPA robots for longer term automation strategies - this is just a rough sketch of the big picture.
Security risks are among the most ardent problems in the rapidly evolving technological global context. Risk prevention by means of robotic process automation allows the reduction of data tampering by human error as well as malevolent cyber behaviour.
The features of compliance processes such as document review, data consolidation, or invoice reconciliation, features like being high volume or rule based, recommend them for automation. Robotic process automation can increase compliance in several ways.
In order to increase its economic efficiency (i.e., cutting down costs, while boosting speed and accuracy), the main target of RPA providers is to facilitate the two most costly stages of RPA deployment, design & development, and maintenance.
In 2019, RPA is no longer the privilege of large enterprises. Multi-national corporations, as well as small and medium businesses that wish to enhance their market competitivity, must be aware of the ways to leverage the potential of state-of-the-art technology for their digital automation endeavors.
CIO’s have the power to take the company to the next level by implementing robotic process automation. As a complex process, for the long term success, it is helpful to keep in mind principles such as security of data comes first or fostering collaboration towards building cross-department attuned strategies.
Implementing robotic process automation in contact centres can provide your employees with much needed assistance, without the need for more (costly) hirings. Not only will they become more productive, but they’ll also be freed to invest time and cognitive resources in customer communication.