As the tourism sector in Australia is set to grow, so is the increase of discerning and demanding travelers, who are expected to claim bespoke services or elevated customer service. To be able to reduce operational costs while increasing productivity, companies in the hospitality sector should embrace digital transformation technologies such as RPA.
In 2019, RPA is no longer the privilege of large enterprises. Multi-national corporations, as well as small and medium businesses that wish to enhance their market competitivity, must be aware of the ways to leverage the potential of state-of-the-art technology for their digital automation endeavors.
Robotic process automation (RPA) brings benefits to the telecommunications industry because it’s supported by high frequency manual, repetitive, rules-based processes, which are critical for an appropriate service delivery. The basis of telecom is thus made up of processes which are highly eligible for automation.