Implementing robotic process automation in contact centres can provide your employees with much needed assistance, without the need for more (costly) hirings. Not only will they become more productive, but they’ll also be freed to invest time and cognitive resources in customer communication.
Typical HR tasks include adequately managing the needs of the current workforce, maintenance of company culture, managing employee disputes, recruiting the right people to fill personnel gaps, report preparation, etc. The responsibilities of HR staff are on the rise, so they might really benefit from digital assistance.
As you may know by now, mulling over RPA use cases is our favourite solution for holding on to the positive facts about automation, while not getting carried away by the insights drawn from a whole plethora of positive statistical data. This time, we’ll be pondering some robotic process automation use cases in retail.
RPA use cases in healthcare offer valuable insight into why it’s worth passing on some repetitive tasks, like entering patients’ blood test results into specific files and then consistently updating those files, to software robots.