Many automation service providers are "vendor agnostic", meaning that they will represent an array of software vendors and their respective solutions. At CiGen we’ve chosen a different path, working closely with one RPA vendor, UiPath. This provides CiGen and our customers, with several key advantages:

 
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Full transparency of the RPA solution that CiGen will recommend, independent of competing vendor commissions / incentives, embedded relationships or favouritism

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Deep knowledge and understanding of UiPath’s RPA Platform, where CiGen has dedicated 2+ years to learning, working with and implementing a single solution, rather than spreading resources across multiple solutions

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Removing the distraction of RPA vendor decisions allows CiGen to fully focus on the automation needs of the customer and how to best design, build, scale and maintain that automation for long term customer benefits

 

CiGen offers a comprehensive range of Robotic Process Automation and Intelligent Automation services.

Whether you’re starting on your automation journey, have completed a proof of concept / pilot or have commenced an implementation program, CiGen will bring a wealth of shared experience, proven implementation track record and flexible approach to our partnership with you.


Automation strategy matters and the success of your automation program will depend on understanding how and where RPA will impact your organisation.

 
  • Are your anticipated benefits and timescale realistic?

  • How will your employees be affected?

  • What is your HR/people strategy around the rollout of RPA?

  • What IT resources will you need?

  • Why are you implementing RPA – strategic or tactical?

  •  Have you targeted the most ideal processes for automation?

  • What is your communication plan? 

 

All of these questions (and more) should be addressed and CiGen can provide deep insights based on our cross-industry RPA implementations and experience.


A positive and measurable impact on business operations that inspires confidence in the value of any new technology is essential.

CiGen’s Proof of Concept is a quick and inexpensive way for you to see first-hand the capabilities and suitability of automation in your organisation’s everyday operating environment. CiGen will design and build compact automations for select components of your processes and demonstrate that your key applications, business rules, data inputs and data outputs can be successfully automated.

 

During the Proof of Concept, our team will:

 

  • Provide a running commentary around CiGen’s scoping, design and build methodology for automation

  • Discuss the broader implications of your automation journey and how to prepare for them

  • Outline common implementation models such as a Centre of Excellence, Managed Service or a combination of both

  • Discuss the requirements for building Centre of Excellence capability, required skills and personnel, etc.

 

CiGen’s Pilot Program is the natural extension to a Proof of Concept, where a number of business processes are designed, built, fully tested and “hardened” end to end, ready for execution in a live production environment. Often, these processes will be the same ones that we investigated during the Proof of Concept, although additional processes can be added and scoped too.

The primary objective of the Pilot Program is to lock in a measurable ROI in a short timeframe, which then serves as the platform to drive uptake with internal stakeholders and ensure that your automation journey spreads across the organisation.


CiGen is an authorised reseller of UiPath’s RPA platform. We sell licences for all associated UiPath products and services, including:

 

  1. UiPath Studio

  2. Attended (front office) Robots

  3. Unattended (back office) Robots

  4. UiPath Orchestratora


For those just starting out with RPA, CiGen can recommend some valuable – and mostly free – resources to kick-start your learning. We call this Basic Training.

CiGen also provides Instructional “on-the-job” Training during a live implementation, particularly where an organisation opts to create their own Centre of Excellence. Instructional Training is a useful method to build upon the knowledge gained from your Basic Training, whilst also keeping the learning content concise and relevant to your operating environment.

Advanced Training is available on request and covers deeper aspects of automation methodology, including workflow design, smart building techniques, lessons learnt, Robot usage, process hardening, debugging, useful .NET coding, robot scheduling / management and more.


CiGen brings a proven automation methodology to our implementation engagements. The “build” phase of an automation project is only one component amongst a much wider set of considerations, all of which need to be outlined, understood and planned for in advance.

 

Our methodology includes:

 

  • Process identification and suitability

  • Identify process owners and experts for automation liaison

  • Nature of process (front office, back office or both)

  • As Is process metrics and KPI’s

  • Automation objectives and success criteria

  • Required applications, operating environment and security review

  • Existing data inputs and data quality review

  • Scoping, required data outputs and high-level workflow design

  • Detailed automation build, testing and hardening

  • Phased transition from Development to Test to Production environments

  • Ongoing automation monitoring and review


CiGen will partner with you to shape and manage your automation program. With our expertise, you can output automation projects faster, reduce the initial technology learning curve and fast-track your automation ROI.

 

CiGen offers two management solutions with the flexibility to cut across both as your organisation matures through its automation journey. 

 

  • Full Management where CiGen serves as your Centre of Excellence

  • Co-Management in conjunction with your developing Centre of Excellence


One of CiGen’s core principles is the belief that the benefits of automation should be enjoyed by organisations of all sizes, from the global corporation to the sole trader – yet enterprise grade RPA platforms can be impractical for small and medium business due to budget and personnel constraints.

CiGen’s RPA Robots for Hire service has been designed to overcome this roadblock and make RPA accessible to all.