CiGen’s Business Automation Approach
We work with you to determine the best way to design, build,
scale and maintain your automation solutions to exceed your business goals.
Since inception, CiGen has been a pioneer in offering world-class business automation solutions to organisations right across Australia.
Through our seamless 5-step approach, we leverage our vast experience and tech expertise to empower your organisation and maximise its true potential using the power of automation.
Working with you and your team, our approach begins by building a deep understanding of your operations so we can determine your challenges and develop the applications you need to reach your desired outcomes.
This involves designing and building a tailored automation solution that delivers rapid results and an outstanding return on your investment – all while remaining agile enough to grow and evolve with your future business requirements.
Initial Discovery
While most businesses understand the need for automation solutions to grow their organisation, many still cannot picture what that looks like in their business, or what problems it’s going to solve.
That’s why we begin with an initial discovery session to help us get to know each other. We take the time to understand your business so we can demonstrate exactly how our automation solutions can work to streamline your current workflow and enhance your operations.
Consultation
Throughout the consultation stage, we work closely with you to understand the problems you’re looking to solve using automation (and the ones you didn’t know you could) so we can determine how best to reach the outcomes your business is after.
Boasting a team of skilled automation experts covering disciplines including software development, process design and business analysis, we work together to achieve the seamless design, build and implementation of your business automation solutions.
Build & Test
This is when we begin to build and test your new business automation solutions in a way that works for your organisation to help provide you with immediate benefits from the outset.
As part of this step, you’ll also get the opportunity to gain valuable experience in working with your automation solutions so you can become comfortable with the technology before we complete the full implementation.
Implementation
At this stage, we work with your team directly to implement a high-level automation workflow that covers all required data inputs and outputs within your operation.
We also conduct a thorough security review throughout the process to ensure your business remains safe and protected online before we finish with the final stages of implementation.
Following the completion of your implementation, we conduct ongoing reviews and monitor your automation solutions to efficiently identify areas for refinement or improvement over time.
Management & Support
Once your automation solution has been successfully integrated into your business operations, we offer valuable resources to assist you and your team with functional training so you can operate your new systems and processes.
We also provide on-the-job and role-specific training if required, building upon what we offer within our initial training resources, to help your team become more comfortable with your new automation solutions.
Additionally, our team can continue to take care of your automation needs on an ongoing basis through our Managed Automation Services, ensuring your business is always operating at maximum efficiency and effectiveness.
