Insurance Automation

The Problems and Challenges in Insurance

The insurance industry is highly regulated and relies on information being verified and shared according to strict rules. Collecting customer data and ensuring it is input correctly into multiple systems can be a time consuming process, particularly when it relies on people to read and copy data between systems. There are compliance rules that require regular reports to be produced as well as operational reports. 

Intelligent automation can streamline and accelerate these processes while liberating your staff to work more directly with customers. This ensures a smoother and faster claim process.

How Automation can help

Processes such as underwriting and pricing, ensuring data in different systems is synchronised correctly, processing claims and reporting are all great candidates for automation. They follow rules-based processes that are well understood and repeatable. Intelligent automation can execute those processes 24/7, allowing staff to focus on customer service while resolving complex issues, more challenging (and rewarding) tasks and boosting customer experience.

Why choose CiGen?

At CiGen, we consider all intelligent process automation use cases to determine the best use of automation in your company. We were one of the first companies to bring intelligent automation to organisations in Australia. Our unique approach to finding the processes best suited to automation delivers a rapid return on investment, enhanced customer service and increased employee satisfaction. With extensive experience in finance and insurance, we at CiGen understand the regulatory challenges and complexities and can help you deliver better products and services without compromising compliance.

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