8 Expert Tips for a Successful Intelligent Automation Implementation
Powerful Intelligent Automation is supercharging how Australian businesses operate today.
By leveraging technologies such as Artificial Intelligence (AI) and Machine Learning (ML), Intelligent Automation helps organisations like yours not only keep up with the ever-evolving digital landscape, but also to become more highly efficient, cost-effective and productive in achieving business goals.
It comes as no surprise, then, why more and more businesses are investing in advanced automation and AI. In fact, IDC’s latest Worldwide Artificial Intelligence Spending Guide has reported that Australia’s spending on AI systems is expected to grow to $3.6 billion in 2025.
But before you get the most out of Intelligent Automation, you must have the right business automation implementation strategies in place.
In this article, we’ve compiled some expert tips that can guide you towards the successful utilisation of Intelligent Automation.
What is Intelligent Automation?
Intelligent Automation is also known as Intelligent Process Automation (IPA), Hyper-Automation or Cognitive Automation.
Intelligent Process Automation incorporates the whole scope of automation technologies such as:
- Artificial Intelligence (AI)
- Business Process Management (BPM)
- Optical Character Recognition (OCR)
- Intelligent Character Recognition (ICR),
- Smart analytics
- Robotic Process Automation (RPA) to automate, simplify and improve end-to-end business processes.
With Intelligent Automation, it’s easier for businesses like yours to streamline decision-making, optimise resources and attain operational efficiencies.
By synergising human and bot teams, Intelligent Automation frees your employees from repetitive and tedious tasks – allowing them to focus working on value-adding activities and contribute more towards the long-term growth and success of your business.
How to successfully implement Intelligent Automation
Implementing any kind of technology comes with its own set of challenges – and Intelligent Automation is no exception.
Nevertheless, there are ways to make the adjustment period simple for both management and staff. Here are 8 expert tips to help you best adopt Intelligent Automation into your business:
- Be goal-centric when choosing Intelligent Automation tools.
Intelligent Automation should accomplish goals and deliver positive results for the business. So, when choosing the right Intelligent Automation tools for your company, start with a clear set of objectives first.
Automation projects often fail simply because expectations are not well-aligned with what a particular automation solution can do. A definite hierarchy of your company’s needs, goals and available resources can also enable you to make the appropriate selection.
- Run a comprehensive cost-benefit analysis to assess the economic viability of business automation.
Compare the investment with the expected return and allow this comparison to shape your decision.
This assessment should also be conducted per department in order for you to have a more granular understanding of the potential of Intelligent Automation across various sectors of your company. You can also involve relevant stakeholders in the process and do an opportunity scan.
Do you want to know what advantages Intelligent Automation technologies offer businesses? Here are 6 Benefits of Using Robotic Process Automation.
- Begin the implementation of Intelligent Automation with standard, rule-based and mature processes.
Before proceeding with Intelligent Automation implementation, make sure that you are prioritising business processes that are ready for automation and can offer measurable benefits to your workforce.
Cross-departmental back-office processes are the best example as 60% of them are high volume, repetitive, error-prone, low fault tolerance and speed-sensitive. They also have few exceptions and irregular labour requirements. Some more concrete examples of these are sales operations, customer due diligence, employee onboarding, data collection, validation and others.
For more information, you may check the 5 Factors to Choosing the Right Business Processes to Automate.
- Make Intelligent Automation implementation a teamwork process.
Don’t forget to include management and relevant stakeholders as their participation is key for effective long-term development. They are the ones who can educate employees as to what Intelligent Automation is, what it can and cannot do and how it can make everybody’s life easier.
However, in order to do this, they themselves must be proficient aficionados of the nuts and bolts of software robots.
On top of this, you should make sure that everybody in the team is fully aware of the impact of automation on the inner workings of the company. Gaining the confidence of people in your organisation is crucial for addressing resistance and gaining favourable outcomes.
- Do not leave the IT team on the outside.
This is an immediate consequence of the previous tip. Try not to fall into the trap of excessive simplification or placing the automation project wholly in the realm of business initiatives. The members of your IT team are the ones who can help you choose the right Intelligent Automation tools to implement for your specific objectives.
For a smooth road toward the expected benefits, you can also count on the technical expertise of your IT department whenever unexpected issues or malfunctions occur. IT colleagues can always equip you with a reliable and secure infrastructure while you optimise automation. Furthermore, you’ll also be needing their skills and knowledge for training other employees with respect to the automation lifecycle.
- Don’t rush.
Thoroughly test your major scenarios before you move on to the pilot phase. Remember not to forego testing in an overly enthusiastic drive to “get down to business”.
For the pilot phase, you should configure and test the software robots, run a live pilot and perform an all-encompassing evaluation of results.
It is easy to assume that after a short implementation time and fast ROI you can supplement the number of robots without carefully considering whether the organisation can handle all the implications.
The most successful RPA implementation often amounts to a post-implementation adoption process, which gives you the time to thoughtfully maintain an appropriate pace of the automation journey. So, try not to make the mistake of excessive optimism – don’t expect that scaling to the enterprise level will come naturally after the proof-of-concept phase.
- Choose an Intelligent Automation governance model in accordance with your business targets.
Look at your business in its entirety.
Assess the potential implications when you opt for a centralised, hybrid or federated model. Your choice should lay out the responsibilities, duties and roles of each and every member of the Intelligent Automation team.
Role transgressions may unnecessarily complicate things, which is why there should be no lurking questions as to what everyone is supposed to do. Having a long-term perspective that goes beyond the implementation phase can also aid in streamlining the process.
And don’t forget – it’s important to be consistent with your chosen model.
- Ensure proper maintenance of the Intelligence Automation project.
The project might involve significant changes in the business processes. You ought to ensure, then, that those changes align well with market and regulation changes and that the potential risks regarding data and access security are acknowledged and properly managed.
Also consider the benefits of having a centre of excellence that has a coherent and holistic perspective of the whole automation journey, allowing you to easily gain oversight of the whole installation of Intelligent Automation.
Are you ready to implement Intelligent Automation?
Intelligent Automation can take your business to the next level by empowering your team to enhance processes, minimise mistakes and obtain more time for activities that generate profits.
But to fully maximise Intelligent Automation, you need to implement it right.
At CiGen, we partner with organisations like yours to help you achieve the full business benefits of Intelligent Automation and establish a flexible operational environment for your future growth.
Our ultimate goal is to energise organisations and the workforce of tomorrow as digital technologies increasingly evolve toward Artificial Intelligence (AI), Computational Intelligence (CI) and Robotic Process Automation (RPA).
So, if you want to implement Intelligent Automation, you can trust us to effectively get the job done.
Harness the true power of automation with CiGen On Demand
Our team of RPA specialists are here to ensure you reap all of the rewards of business automation, while we address all of the potential risks.
We even provide an affordable automation service to small and medium-sized businesses through our CiGen On Demand subscription solution, making it even easier for your business to harness the true power of automation and earn back your valuable time.
Contact us today for more information on how we can help your business to succeed through robotic process automation.