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The Role of Robotic Process Automation in Business Digital Transformation

“Digital transformation” is a business buzzword that gets bantered around a lot today – but that doesn’t mean it should be ignored.

Business digital transformation is basically the proactive adoption of useful digital technology by an organisation, and automation should play a crucial role in any organisation’s digital transformation strategy.

If your business is not embracing digital transformation through automation, you may be getting left behind by your competitors, your customers and your industry.

Automation is a big part of digital transformation today

Every business has a long list of mundane and repetitive tasks that are needed but take a lot of precious time and resources. This is where automation can help transform these tasks through digital technology to give your team back their precious time.

So, it’s no surprise that, as technology rapidly develops, more businesses are now seeing the importance of adopting Robotic Process Automation (RPA) to support their operations as part of embracing digital transformation.

The first steps: digital transformation through automation

To understand how RPA works to empower business digital transformation and take the first step towards incorporating these insights into your own business, you need to have a deep understanding of both concepts and their roles.

Whether you’re looking to improve your customer experience and service offerings or enhance your existing business processes with RPA, let’s explore how automation supports digital transformation.

For more information, read our blog on how to automate your business here.

What is digital transformation?

Digital transformation refers to the integration of relevant digital technologies and software platforms into a business’ workflows.

It enables businesses like yours to leverage these new platforms, technologies and leading digital services to evolve how you operate to support your team and provide more value to both existing customers and prospective leads.

Today, digital transformation has become synonymous with development and success – hence why it’s such a buzzword. But in order to tap into this technology, you need to choose the right one, and that is Robotic Process Automation (RPA).

If you’d like to know more about RPA, have a read of our previous blog, Robotic Process Automation for Business here.

Digital Transformation and RPA

RPA takes on a very different role depending on the process and the industry you’re in.

RPA is often used to automate mundane, high volume, and time-consuming processes which include various tasks such as order taking and accounts processing, data audits and migration, service job entry, invoicing and even some marketing, sales and customer service basics. Consequently, RPA is reshaping the way these organisations operate and boosting their efficiency levels.

But how does automation support digital transformation?

No matter what industry or what size your business is, adopting automation is often the first step toward digital transformation.

Through its automation capabilities, RPA allows organisations to better manage complex operational challenges such as executing large amounts of back-office activities. Businesses can also gain deep insights into their business patterns and the performance of their workflows through the data provided by robotic process automation and can then leverage this information to adopt digital strategies to be more efficient.

In addition, RPA makes achieving digital transformation seamless and straightforward in many cases. For instance, the automation bots can be taught to mimic the repetitive actions of employees, ranging from anything including clicks and copy-paste tasks to more complex tasks, such as workflows and activities, such as invoicing.

Removing the burden of back-office tasks allows your employees to focus more on strategic and high-level tasks. RPA can help to bring about improved business performance and outcomes – and essentially – digital transformation as a result.

For more, read our blog: Why automate?

RPA will continue to facilitate digital transformation in businesses today

Though it’s impossible to predict where technology will take us next, it’s realistic to assume that Robotic Process Automation will continue to influence and impact digital transformation for the foreseeable future.

IBM suggests that this transformation allows companies to focus on two dimensions, specifically “reshaping customer value propositions and transforming operating models using digital technologies for greater customer interactions and collaboration.”

Digital transformation through RPA is already becoming widespread across various industries worldwide and you can achieve this too with the help of a reliable business automation service provider like CiGen.

What this means for businesses going forward

In summary, the increase in efficiency provided by RPA is allowing even small businesses to focus less on tedious administration tasks and refocus on high-level tasks that involve creating real value and customer engagement. This essentially empowers your business for success.

RPA is certainly proving itself to be an avenue through which digital transformation can be achieved in any industry.

For more, read our blog: what can be automated?

CiGen are the experts in on-demand business automation solutions

Here at CiGen, we provide an affordable automation service to small and medium-sized businesses through our CiGen On Demand subscription solution, making it easy for your business to harness the true power of automation and buy back your valuable time.

Click here to find out more about CiGen On Demand.


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